Remember, in an emergency always call 999 – Merseyside Police.

Below we share a list of the Knowsley support agencies and when they are open during the Christmas and New Year period.

Thinking of Leaving?
You might be worried about leaving your home in an emergency. If possible, pack an emergency bag for you and your children and keep it somewhere safe. Try to include essential things such as medication, identification, money or cards and essential clothing for you and your children.

Knowsley Housing Solutions is available 9am – 5pm during normal working days and weekends. Call 0151 443 2333 or email housingsolutions@knowsley.gov.uk

An out of hours officer will be available on Christmas Eve, Christmas Day, Boxing Day, Monday 26 and Tuesday 27 December, New Year’s Eve, New Year’s Day and Monday 2 January 2023 to offer emergency support.

Knowsley residents can also contact other agencies for support:

The Knowsley Multi-Agency Safeguarding Hub emergency duty team will be available on 0151 443 2600 24/7 throughout the Christmas and New Year period

The First Step
Those experiencing domestic abuse and who need support can contact Knowsley specialist Domestic Abuse service, The First Step by calling 0151 548 3333, emailing enquiries@thefirststep.org.uk or visiting The First Step, The Old Schoolhouse, Huyton, L36 0UX.

The First Step will be available until 4pm on Friday 23 December and closed for the festive holidays, opening again on Wednesday 28, Thursday 29 and Friday 30 December.

The First Step will re-open after the Christmas break on Tuesday 3 January 2023.